New Rock Direct Privacy and Cookie Policy

How we use your information
This privacy notice tells you what to expect when using services provided by KG Retail Limited and details how we use cookies to maintain services and manage any required personal information. It applies to information we collect about:

• visitors and users of our website
• people who use our services, eg who subscribe to our newsletter or order goods from us
• people who request information

Visitors to our website
We collect this information in a way which does not identify anyone.
When someone visits our web site we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will present forms for you to complete and send to us.

Use of cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

The table below explains the cookies you may encounter when using our site and why they are used.

Cookie

Name

Purpose

More information

Google Analytics

_utma
_utmb
_utmc
_utmz

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

These cookies are set and updated as you navigate through the site.

Click here for an overview of privacy at Google

Ecommerce Cookies

CART

The association with your shopping cart. 

 
 

CATEGORY_INFO

Stores the category info on the page, that allows the display of pages more quickly. 

 
 

COMPARE

The items that you have in the Compare Products list. 

 
 

CURRENCY

Your preferred currency. 

 
 

CUSTOMER

An encrypted version of your customer id with the store. 

 
 

CUSTOMER_AUTH

An indicator if you are currently logged into the store. 

 
 

CUSTOMER_INFO

An encrypted version of the customer group you belong to. 

 
 

EXTERNAL_NO_CACHE 

A flag, which indicates whether caching is disabled or not.

 
 

FRONTEND

You sesssion ID on the server. 

 
 

GUEST-VIEW

Allows guests to edit their orders. 

 
 

LAST_PRODUCT

The most recent product you have viewed. 

 
 

LAST_CATEGORY

The last category you visited. 

 
 

NO_CACHE

Indicates whether it is allowed to use cache. 

 
 

RECENTLYCOMPARED

The items that you have recently compared. 

 
 

STF

Information on products you have emailed to friends. 

 
 

STORE 

The store view or language you have selected.

 
 

USER_ALLOWED_SAVE_COOKIE 

Indicates whether a customer allowed to use cookies.

 
 

VIEWED_PRODUCT_IDS

The products that you have recently viewed. 

 

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

People who call our support line
When you call the support line we collect Calling Line Identification (CLI) information. We can use this information to help improve operational efficiency and allow us to call you back.

People who use KG Retail Limited services
The website offers various services to the public. For example, the purchase of products for home delivery and subscription services to a periodic electronic newsletter. We only use this information to fulfil orders and send out the newsletter when our customers have opted in to this service.

We have to hold the details of the people who have requested these services in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related and connected purposes. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.

Disclosure of personal information
In no circumstances will we disclose personal data to any third party.

Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice
We keep our privacy notice under regular review.